Refund policy

1. Eligibility for Return or Refund

We accept returns or issue refunds only if:

  • The item is unused, unaltered, and in its original condition and packaging (including tags and netting).
  • The return request is made within 3 business days of delivery.

2. Non-Refundable Items

  • Worn, washed, dyed, cut, or altered wigs and hair extensions.
  • Custom-made or special order wigs
  • Clearance or sale items.
  • Products returned without original packaging or proof of purchase.

3. Refund Process

  • Contact us via email at Happyhairbybel@gmail.com or Whatsapp us on +27 79 159 0449, within 3 business days of delivery, including your order number, and reason for return.
  • Once approved, ship the item back to us (shipping cost is the customer's responsibility unless the error was ours.)
  • After we inspect the returned item, we will issue a refund to the original payment method within 5-7 business days

4. Exchanges

  • We offer exchanges only for the same product in different length, colour, or cap size, provided the product is unused and in original condition, and customer will be charged an exchange fee of R100.
  • Products must be exchanged for something of equal or greater value.
  • A store credit will be issued for any difference in balance below the original product if your return qualifies.

  • We reserve the right to refuse returns that do not meet our policy guidelines.